Career – FlyDubai recruiting professionals

New openings -

1. Commercial Operations Manager
2. Maintenance Controller

I. Operations

A. Manager – Check & Training

Reports to: Chief Operations Officer
Grade: E
Department: Operations

Purpose
Reporting to the Chief Operations Officer, the Manager – Check & Training will be responsible to conduct the approved training, validations as required by the GCAA and the Company. To ensure highest standards of safety in an industrial working environment and compliance to the regulatory authority’s standards.

To manage a team of Check Airmen, Instructors and the administration of a reliable training time line for Flight Operations, Cabin Crew Training and Flight deck crew. To play a key role in all existing and future training device procurements including their introduction into service and continued operation.

To develop and implement effective processes and systems across all training. Ensuring the high quality, cost-effective and regulatory compliant pilot and In-flight training through the leadership and management of a few internal instructors and external providers.
The role will use specialist skills and knowledge in Flight Instruction, Project Management, the design of training and development initiatives, effective use of IT and training technology and e-learning delivery.

Responsible for the efficient co-ordination with the training providers, including the yearly planning / scheduling of training and trainees. Ensuring a comprehensive support service for all specialized ground school, simulator and other technical courses required to ensure that flydubai Flight crew are professionally and legally qualified to operate flydubai aircraft on commercial flights.

Qualifications and trainings
• Education: Bachelors Degree in a relevant discipline.
• 8 years Flight Operations experience with a minimum of 5 years experience as TRI (Training Instructor), CFI (Certified Training Instructor) or SFI (Synthetic Training Instructor) or equivalent.
• Hold (or have held) an ATPL or CPL-IR.
• Minimum 2 years experience in Project Management.

Experience
• A strong aviation background with civil or military pilot experience.
• At least 3 years experience in the areas of crew planning and scheduling, training administration. Should have worked for at least 3 years in a similar managerial role.

Competencies
• Organising for Results.
• Customer Service Orientation.
• Influence and Negotiation.
• Initiative and Commitment to achieve.
• Attention to Detail and Quality.
• Business Awareness.

Accountabilities
• Responsible for all aspects of the operation, control, and day to day administration of the Flight Operations Training Function, including assignment of instructors, equipment, material, etc to ensure timely conduct and completion of all courses with minimum disruption to line operations, and in the most cost effective manner possible.
• Liaise with Chief Operations Officer, Chief Pilot, Chief Flight Attendant and Crew Planning team to ensure ground training is completed with the least disruption to line operations.
• Liaise with COO, Chief Pilot, Chief Flight Attendant and UAE GCAA authorities to ensure certification of courses to meet regulatory requirements.
• Prepare and recommend to the COO the annual budget for the Flight Training Function and monitor the budget for compliance to plan
• Responsible for administering all the documentation for conducting of said courses and to maintain adequate records of attendance and the issue of certificates of completion so as to satisfy Flight Operations and UAE DGCA authority requirements.
• Evaluate and select potential suppliers for new devices involving initial manufacturer contact and team negotiation. Identification of Flight Training personnel needs with respect to instructor facilities and user defined content. Monitoring of project progress and financial milestones up to contractual ‘Ready for Training’ and device introduction into service.
• Accountable for spares levels to maintain acceptable availability of devices for training. Identify temporary resources and manage change in the face of shifting operational requirements, identifying the implications of change and recommending workarounds and long term solutions.
• Maintain thorough knowledge of International Regulatory Authority requirements for Synthetic Training Devices (STD’s). To attend and contribute to simulator industry conferences, and professional seminars.
• Responsible for the security, monitoring, maintenance and repair of the equipment located at the flydubai Facility (both company owned and contractors/service providers) to ensure the timely conduct of all courses, so as to minimize time requirements of flight crew and cabin crew and reduce disruption to line operations.
• Establish and maintain good relations with outside manufacturers/suppliers of training equipment training providers to ensure that appropriate training aids and facilities are available.
• Ensure all scheduling of training as per agreed plan, and wherever there are last minute amendments (as in case of aircraft swaps etc); develop alternate arrangements in such a way as to balance the requirements of the Line and Flight Training.
• Manage the Training Resource Team to ensure optimal utilisation of all flydubai and outsourced Training resources (Trainees, Instructors, Classrooms, Simulators and Flights) in full compliance with GCAA Regulations and our aircrew training requirements.
• Manage the Training Administration team to ensure effective and efficient operation with maximum use of automation and paperless concept. Ensure Trainees and Students are issued up-to-date training materials.
• Manage all Training Records securely and confidentially, analyse data for trends, quality and regulatory compliance. Give timely and accurate updates to the COO, Chief Pilot, Chief Flight Attendant and Certified Flight Instructors as appropriate.
• Manage training course content to ensure a centrally managed and tracked process/workflow is adhered to for all Training material created and/or delivered within Flight Operations Training.
• Manage training curriculum team to ensure full regulatory compliance of all training curricula conducted by Flight Operations Training function in accordance with flydubai guidelines, rules and GCAA regulations.
• Liaise with other departments, such as Security and Safety, Audit etc to ensure courses meet flydubai and GCAA requirements.
• Monitor and evaluate non-moving training devices (Part Task Trainers) for use, functionality and cost effectiveness in collaboration with the CFIs.
• Manage centrally all Flight Training projects such that efficient utilisation of human resources is maintained with full tracking and audit capability.
• Must be able to guide various supplier / simulator manufacturers / IT Solution providers in relation to Company’s training requirements; thereby ensuring accurate and efficient matching of Training equipments / IT systems to support overall business objective.

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B. Head – Ground Services

Reports to: Chief Operations Officer
Grade: E
Department: Operations

Purpose
Manage and develop the productivity of the Hub and out stations to ensure that the company flights are punctually dispatched with optimum of commercial load and all ground handling activities are carried out in a cost effective, efficient and safe manner.

Qualifications
• University degree, preferably with a post graduation in a business related discipline.

Experience
• Minimum 10 years of relevant airline experience, 3 years of which holding the position of Station Manager/Ground Services Manager.
• In depth knowledge of Passenger Services, Ground Operations, Weight & Balance, Flight Operations and Mishandled Baggage.
• Previous experience in negotiating and the drafting of IATA Standard Ground Handling Agreements and their annexes.
• Extensive knowledge and experience of Departure Control Systems, Reservations Systems and Baggage Tracing Systems.
• Understanding of hardware / software / protocols related to airport systems.

Competencies
• Attention to Detail & Quality.
• Customer Service & Orientation.
• Initiative and Commitment to Achieve.
• Organizing for result.
• Leadership.
• Problem Solving and Decision Making.

Accountabilities
• Responsible for starting up all stations including Dubai hub, managing issues relating to the establishment of manpower requirements on station, budgeting, acquisition of airport offices and equipment, staff recruitment and appropriate training for both company staff and those of the Ground Handling Agent. This will ensure that the station is able to operate effectively from the outset and will be able to respond to future expansion.
• The incumbent would be responsible for negotiating contract rates and service level agreements with Service Providers for passenger handling, ramp handling and cabin cleaning, so that all flights are handled in a convenient and cost effective way.
• Manages and monitor Hub and other out Stations performance through regular inspections & reports and by providing constructive feedback to the concerned Team leaders.
• Analyses monthly station report in order to review the performance of the station in areas relating to the achievement and progress of customer service standards, excess baggage revenue targets and on going developments which impact the Station, so that effective control and remedial follow up is maintained, which often includes making changes to procedures or introducing new methods, in order to achieve the desired results.
• Provides guidance to the Training function on the frequency of all passenger services and ground operations courses and approves any content change or the introduction of new courses prior to the issue of the Training Program. This will ensure that the Training functions resources remain focused and are used cost effectively, so that the training and development needs of all staff are efficiently met.
• Project managers all ground handling location changes in connection with airlines expansion plans.

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II. Sales & Marketing

A. Revenue Management Officer

Reports to: Revenue Optimisation Manager
Department: Commercial

Purpose
To manage commercials systems, including reservation system and ensure that operational integrity of the system is maintained. To act as a fist level support for the end users of systems and co-ordinate fault rectification through internal and external system providers. To carry out inventory management activities, in line with the set procedures. To carry out acceptance testing of new systems and new versions/patches to existing system and assure their quality before their production promotes.

Qualifications
• A graduation/qualification preferably in Mathematics or Science.

Experience
• 2-3 years experience preferably in the airline industry
• Previous experience in a revenue management capacity will be an added advantage

Competencies
• Organising for results.
• Team work.
• Business awareness.
• Effective Communication.
• Attention to detail and quality.
• Initiative and Commitment to achieve.

Accountabilities
• Create and manage airline flight schedules in the reservation system, including ad-hoc operational related changes.
• Create and manage the inventory of ancillary products including pricing related information.
• Management of flight disruption related to passenger reservation including re-accommodation of passengers affected by the disruption.
• Provide first level support to end users on all commercial system related queries.
• Report all system faults identifying their priority inline with the commercial impact, escalate them to appropriate people both internally and externally and follow through till their rectification.
• Carry out inventory management related activities, setting up pricing based seat allocations. Take appropriate actions on system generate inventory alerts.
• Create and manage product pricing and all related rules and verify that the rules are applied correctly at the end user level.
• Conduct user acceptance testing on new versions of the system provided by the vendors and ensure that the system functions in accordance with the specifications before they are promoted to production.
• Assist in developing specifications for system enhancements through creation of proto-types and work flow diagrams.
• Prepare periodic reports for use by senior management and other sections to assist in making commercial decisions.

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B. Revenue Management Analyst

Reports to: Revenue Optimisation Manager
Department: Commercial

Purpose
To maximise the profit of commercial operations through appropriate Revenue Management Strategy taking into account Market potential, Competitor fares/schedules and ancillary revenue stream. To provide input to the planning and marketing teams for appropriate allocation of aircraft and targeting marketing promotions and to generate management information reports about the past performance and future outlook of commercial operations. To manage commercial systems and their enhancements, to derive commercial advantages through them.

Qualifications
• A graduation/qualification in business or Mathematics.

Experience
• 3 years experience as a business analyst/similar role with an international organisation.
• Experience in managing MI-systems from a user perspective.
• Previous experience in a revenue management capacity preferably in a LCC.

Competencies
• Organising for results.
• Influence and Negotiation.
• Business awareness.
• Problem solving and Decision making.
• Attention to detail and quality.
• Initiative and Commitment to achieve.

Accountabilities
• Manage forecasts of future flights using either the Revenue Management system or empirical models and assure their quality for use of inventory management functions and commercial operational decisions.
• Formulate inventory management strategies analysing forward booking data and forecast information.
• Set up bundled products combining air and non-air products based on market requirements to maximise profit for the airline.
• Measure the performance of ancillary products and provide feedback to business development.
• Identify and system enhancements to improve the product/efficiency co-ordinate the development and implementation of the enhancements with the external system vendor.
• Develop User Acceptance Test (UAT) plans for new systems and new versions existing systems and oversee their implementation process.
• Generate reports indicating ROI on all aspects of the business. This will entail measuring impact of promotional campaigns, additional products vis-à-vis the costs involved in them.
• Assist finance in preparing periodic airline performance reports, by providing appropriate data from the commercial systems.
• Manage operational level relationship with the software vendors and ensure that their SQLs are inline with agreed levels.
• Managing customer data and analysing them to derive commercially sensible information which can be used to create revenue generation opportunities.

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III. Finance

A. Team Leader – Revenue & GL

Reports to: Finance Manager
Grade: D
Department: Finance

Purpose
Reporting to the Finance Manager, the position will be primarily responsible for -
• Accurate and timely financial closing in compliance with regulatory requirements;
• Accounting for all air and ground products sales.

Qualifications
• Degree level.

Experience
• Minimum of 5 years experience in airline industry, low cost carrier experience added advantage.
• Comprehensive knowledge of airline accounting procedures and IATA regulations of Passenger/ Excess Baggage sales.
• Expertise in Credit card billing and reconciliation.

Competencies
• Initiative and Commitment to achieve.
• Attention to Detail and Quality.
• Organising for results.
• Problem Solving and Decision Making.
• Influence and Negotiation.
• Effective communication.

Accountabilities
• Manage the process of determining and accounting forward sales liabilities accurately, completely and in a timely manner.
• Manage the process of determining and accounting flown revenues accurately, completely and in a timely manner so that the revenues reflected in the income statement match the period and routes.
• Responsible for establishing receivables due accurately and in a timely manner to enable funds are collected when due.
• Manage the receipting function so that the amounts collected are correctly matched against the receivables and the customer accounts reflects the actual outstanding status and ageing.
• Manage the credit card billing and reconciliation process.
• Establish and manage reviews and reconciliation processes of all accounts, to ensure the completeness of various accounting processes and ensure that high quality of revenue reporting is maintained.
• Support the Finance Manager in the preparation of timely and accurate financial accounts in accordance with International Accounting Standards.

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B. Team Leader – Payables & Fixed Assets

Reports to: Finance Manager
Grade: D
Department: Finance

Purpose
Reporting to the Finance Manager, the position will be primarily responsible for -
• Accurate and timely processing of payments (including payroll) and recording the liabilities.
• Accounting for all Fixed assets and recording depreciation.

Qualifications
• Degree level.

Experience
• Minimum of 5 years experience in airline industry, added advantage for low cost carrier experience.
• Expertise in recording payables and processing of payment runs.

Competencies
• Initiative and Commitment to achieve.
• Attention to Detail and Quality.
• Organising for results.
• Problem Solving and Decision Making.
• Influence and Negotiation.
• Effective communication.

Accountabilities
• Ensure Payables are accurately reflected in the financial books in a timely manner and payments are made to suppliers as per their credit terms.
• Manage Payroll processing of all staff and ensure that salaries and all other dues credited to their accounts.
• Review bank reconciliation and ensure all exceptions are resolved on a timely manner.
• Ensure accurate and timely accounting for fixed assets and depreciation;
• Ensure timely and accurate accounting for capital and non-capital (revenue) expenses due.
• Ensure financial integrity between General ledger and subsidiary ledgers.
• Preparation of the financial statement in compliance with IFRS and support Finance Manager on audit related matters.

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Cabin Crew recruitment information

CABIN CREW –

If you have the energy, drive and the enthusiasm to work hard in a team then you may be just what we are looking for!

flydubai, the world’s newest and most exciting airline is looking for cabin crew to join our brand new fleet flying to high demand destinations in the Middle East, Europe, Africa and the Asian Sub-continent, with the opportunity to come home to your family every day.

Based in Dubai, flydubai is a low cost carrier which will be, with the right team, young, fresh and dynamic. As a start-up airline there will be the opportunity for career progression and the chance to be part of a truly customer focused vision.

In addition to a competitive tax-free salary and the opportunity to live in one of the world’s most dynamic cities, we also offer a comprehensive benefits package that includes a housing & transport allowance, private health care, life insurance and various other benefits associated with an airline.

flydubai cabin crew need to be:
• Aged 21 and over
• Height 5′2″ (158cm), with no shoes
• Medically fit to meet regulatory requirements
• Educated to high school level
• Fluent in English, both spoken and written. Fluency in Arabic or another language is an advantage
• Able to deal with passengers professionally in a customer facing and sales role
• A valid passport allowing you to travel freely
• Motivated, reliable, hardworking
• Passionate, friendly & fun!
• Excellent team player with the ability to communicate with many nationalities
• Proud to wear the uniform & wear it well
• No visible tattoos or body piercing which cannot be covered discreetly

FlyDubai welcome your application if you meet the above criteria.

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